Lune24 Privacy Policy — User Personal Data Protection
Lune24 takes the privacy of every user on our platform seriously. This document details the types of data we collect, how we use it, how we protect it, and your rights as a user regarding your personal information.
Effective Date: 1 January 2026
Information We Collect
When you register and use the lune24 platform, we collect several categories of information to ensure our services run smoothly, securely, and in compliance with applicable legal requirements. The information collected covers the following categories:
- Account Information: Your full name, date of birth, email address, phone number, and encrypted password provided during registration.
- Personal Identification Information: Identity verification documents such as your IC number or passport may be requested during the account verification process.
- Payment Information: Financial transaction details in Malaysian Ringgit (RM), bank name, partially masked account numbers, and deposit and withdrawal history. We do not store full card numbers.
- Device & Browser Information: IP address, browser type, operating system, screen resolution, and other technical data collected automatically when you access the platform.
- Usage Data: In-platform activity records, including session times, games played, bets placed, and pages visited.
Data Categories
- Account registration information
- Identity verification documents
- MYR transaction records
- Device technical data
- Platform activity history
How We Use Your Information
Your information is used to create and manage your lune24 account, process deposits and withdrawals in MYR, verify your identity, and provide accurate and effective customer support when needed.
Data is used to detect and prevent fraud, money laundering, and suspicious activity. This includes transaction checks, location verification, and monitoring of unusual usage patterns to safeguard the platform and other users.
Aggregated and anonymised usage data is used to analyse usage patterns, identify technical issues, and improve the overall lune24 platform experience, including mobile performance and page load speeds.
We use your email address and phone number to send important account-related notices, policy updates, security alerts, and transaction information. Marketing communications are only sent with your consent.
Cookie Use & Tracking
The lune24 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and collect basic analytics data. Cookies are small text files stored on your device when you visit our platform.
There are three types of cookies we use: Session Cookies that are automatically deleted when you close your browser; Persistent Cookies that persist for a set period to remember your preferences; and Analytics Cookies that help us understand how users interact with the platform.
You can manage or delete cookies through your browser settings at any time. However, deleting session cookies may affect certain platform features, such as automatic login verification. We do not use third-party cookies for advertising purposes.
Data Storage, Security & Information Sharing
Lune24 stores user data on servers protected with industry-standard encryption. Access to personal data is restricted to authorised personnel only and is subject to strict security controls.
Your data is retained for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Once the retention period ends, data will be securely deleted or anonymised.
Lune24 does not sell, rent, or transfer users' personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:
- Payment service providers that process your MYR transactions
- Regulatory authorities or law enforcement agencies where required by law
- Technical service providers bound by strict confidentiality agreements
User Rights, Policy Changes & Contact Us
As a lune24 user, you have certain rights regarding your personal data, which you can exercise by contacting our support team:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests will be processed within thirty (30) business days.
- Right to Rectification: If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our customer support directly.
- Right to Erasure: You may request the deletion of your account and associated personal data, subject to legal retention requirements and the settlement of any outstanding transactions.
- Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
Lune24 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via email or an in-platform notice before they take effect.
For any questions, requests, or complaints regarding your data privacy on the lune24 platform, please reach out to our support team by email at: [email protected]. You may also refer to FAQ section for more information on managing your account and data.
User Rights Summary
- Access to your personal data
- Correction of inaccurate information
- Account and data deletion
- Objection to direct marketing
- Policy change notifications
Privacy support email:
[email protected]